Yucatan Living

New Cancun Consulate Offices

The Cancun Consular Agency will move to a new office building. The new address is:

U.S. Consular Agency Cancun
Blvd. Kukulcan Km 13 ZH
Torre La Europea, Despacho 301
Cancun, Quintana Roo, Mexico C.P. 77500

Note: The building is located in front of the Cancun hotel zone police station.

From now through close of business on Friday, November 5, 2010 we will continue to receive customers at our current location: Plaza Caracol, third floor, No. 320-323, Boulevard Kukulcan, Km. 8.5, Zona Hotelera, Cancun.

Beginning Monday, November 8 all customers should visit the new location in Torre La Europea.

An appointment is required for all services in Cancun such as U.S. passport applications, Consular Report of Birth Abroad, notarials, and other requests for in-person meetings. Please make an appointment by calling the office phone during normal office hours or send an email to cancunagency@gmail.com containing information about the service you require, your contact information and a preferred time for your appointment within normal office hours. Emergency cases are accepted as walk-ins.

Phone numbers for the Cancun Consular Agency will remain the same. These are:

Office: 998-883-0272
Vonage: 202-640-2511
Fax: 998-883-1373

For the latest security information, Americans traveling abroad should regularly monitor the Department's Internet web site at http://travel.state.gov where the current Worldwide Caution Public Announcement, Travel Warnings, and Public Announcements can be found. Up to date information on security can also be obtained by calling 1-888-407-4747 toll free in the United States, or, for callers outside the United States and Canada, a regular toll line at 1-202-501-4444. These numbers are available from 8:00 a.m. to 8:00 p.m. Eastern Time, Monday through Friday (except U.S. federal holidays). American citizens traveling or residing overseas are encouraged to register with the appropriate U.S. Embassy or Consulate. To register please click here: https://travelregistration.state.gov/ibrs/ui/.
The U.S. Consulate in Merida, Yucatan, Mexico, has responsibility for the Mexican States of Quintana Roo, Yucatan, and Campeche. The Consulate can be reached during its regular business hours (M-F, 7:30 a.m. to 4:30 p.m.) by telephone at 999-942-5700; by fax at 999-942-5777; and by email at meridacons@state.gov. After hours, for emergencies involving U.S. citizens in the Mexican states of Yucatan, Quintana Roo, and Campeche, call the Consulate’s main number and follow instructions to be connected to the Merida duty officer.

Full contact information follows:
CONSULATE MERIDA (Calle 60 No. 338-K x 29 y 31, Colonia Alcala Martin, Merida, Yucatan, Mexico)
Main switchboard dialing from the US: 011-52-999-942-5700
Main switchboard dialing from outside Merida but within Mexico: 01-999-942-5700

CONSULAR AGENCY CANCUN (U.S. Consular Agency Cancun, Blvd. Kukulcan Km 13 ZH, Torre La Europea, Despacho 301, Cancun, Quintana Roo, Mexico)
Office dialing from the US: 011-52-998-883-0272
Office dialing from outside Cancun but within Mexico: 01-998-883-0272

CONSULAR AGENCY COZUMEL (Plaza Villa Mar en el Centro, Plaza Principal, (Parque Juárez between Melgar and 5th Avenue) 2nd floor, locales #8 and 9, Cozumel, Quintana Roo, Mexico)
Office dialing from the US: 011-52-987-872-4574
Office dialing from outside Cozumel but within Mexico: 01-987-872-4574

CONSULAR AGENCY PLAYA DEL CARMEN ("The Palapa," Calle 1 Sur, between Avenida 15 and Avenida 20, Playa Del Carmen, Quintana Roo, Mexico)
Office dialing from the US: 011-52-984-873-0303
Office dialing from outside Playa Del Carmen but within Mexico: 01-984-873-0303